ICT Solutions

Integrated Maintenance

This solution provides integrated maintenance services which stably and efficiently support the overall IT infrastructure and thus improve the productivity of your IT services and secure the continuity of your business. The benefits of this include maintenance efficiency, infrastructure availability, and cost reduction.

Stable and Efficient Integrated Management of IT Infrastructure

Increased Efficiency

  • Integrated management of fault processes
  • Integrated management of SLA single standards
  • Complex fault management
  • Integrated agreement management by vendor
  • Single point of contact and unified accountability
  • Fault history management and reporting support

Enhanced Availability

  • Provision of an integrated single technical support system
    (SPOC: Single Point Of Contact)
  • Establishment of 24 hours/365 days emergency contact system
  • Support of consulting service for the enhancement of availability
  • On-site hands-on training and provision of learning materials

Reduced Costs

  • Economies of scale through integrated agreements
  • Improvement in processes
  • Reduced overhead costs

ICOMER Regional Offices

  • Sales + Consultant
  • Part Room
  • Engineer
  • Demo Room